Acceptance of your order:


Orders will be processed within 24 hours of placing your order during normal working hours, this excludes weekends and public holidays. We are also a store, so if by chance someone is purchasing an item in store at the same time you buy online, we will give preference to the customer in our store. We do update our online store through out the day.

If your item is a special order, you will be notified by email of the processing time.



Payments: 


Payment can be made using paypal. We take care to insure our site is secure.


Tracking your order:


You will be emailed an order confirmation and supplied with a tracking number to link your order online. 

If you require further information please contact info@palmboutique.co.nz


  1. A signature will be collected upon delivery
  2. We offer a door to door delivery service

  3. You can keep track of your item from the time of dispatch until it reaches you.
  4. We cannot courier items to a P.O Box address

Shipping:


  • New Zealand: Free!
  • Australia: $28
  • International: $40

Insurance:

Your goods will be insured by us during transit.

Returns and exchanges:


If for any reason you are not satisfied with your purchase we will assist you with your refund or exchange.


    1. In order to facilitate a return or an exchange, you must call or email us at info@palmboutique.co.nz within 24 hours of receiving your goods.
    2. Once you have notified us and we have responded to your email the item must be returned within 5 days to receive a refund.
    3. Products must be received in original order - unworn, unmarked and with tags remaining.

    4. Correctly returned products will be credited to the originals purchase's credit card within 7 days. 
    5. You will be notified once your refund has been made. 
    6. Please note refunds will only be made for full price items.  
    7. Returned items are at your own cost via a Track and Trace Method and we do not take any responsibility for any items lost in the process of returning.
    8. We will retain $5NZD to cover original shipping costs within New Zealand and $25NZD for any International order returns. We do not refund the original shipping costs if you paid any.

Our return address:


Palm Boutique
67 Bridge Street

Nelson
New Zealand.

For more info or inquires feel free to email us: info@palmboutique.co.nz